Shipping & Returns

Depending on the types of items you purchase, the order processing time will vary. If you select Expedited or Overnight delivery for your order, you will receive priority processing which shortens the processing time by up to 3 days.

In order to offer you the lowest shipping rates, we combine similar items in one shipment. Note that orders are shipped and delivered only on business days. Delivery estimates do not include weekends.

In the event that an item is temporarily out of stock or on backorder, we may hold the rest of your items until the item is restocked. As soon as it arrives in our warehouse, we will ship your entire order to you in one shipment.

Average Order Processing Times

Posters, Prints, Photos, Calendars, Postcards, Magnets and T-Shirts:
2-3 business days

Special Orders:
3-14 business days

Framed & Mounted Items:
7-10 business days

Canvas Transfers:
7-10 business days

Note: If you order a combination of Posters and Special Order Prints, the order processing time may be 5-7 days because we will ship those items together in one shipment.

Return Instructions

Prints Charming is committed to quality products and your satisfaction is 100% guaranteed!

If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.

If your order should arrive in less than satisfactory condition, we offer a convenient Photo Return option. Simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to posters@printscharming.com. Please include in the body of the email: your order number, the shipping id or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request processes within 48 hours and you will receive an email letting you know your replacement is under production.

To return your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.

We strongly encourage you to return your item via a trackable method.

Shipping Limitations

Many customs agencies have imposed a size limitation on all foreign parcels. The maximum size limit for rectangular-shaped parcels is 107 centimeters in length and 201 centimeters in height (Maximum length and girth combined: 274 centimeters). This applies to all countries except the following:

If an order placed exceeds the maximum limit, Prints Charming will cancel the order and refund the full amount.

Top Questions about Shipping & Returns

How will I know when my order ships?
When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking or Airway Bill number in your Shipping Confirmation e-mail (if you do not receive a tracking or Airway Bill, then tracking service is not available for your package).Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends.

If you ever have any questions regarding our policy please contact us at posters@printscharming.com.
Updated: September 1, 2015